01 General explanation
02 Responsibilities of information
trainTank gives notice that the particulars/information relating to any Training Space (meeting room, training room, day office, co-sharing work-space & video conferencing room, of varying layout types) on the website are provided by the vendors (and displayed on their behalf) and are intended as a general outline for guidance only and, except where specified, do not form, or form any part of, any offer or contract with trainTank. trainTank is not responsible for the validity of the details relating to the Meeting Space shown. Users should not rely on them as statements or representations of facts but as best endeavors of trainTank to obtain and supply this data. trainTank and its employees do not have any authority to make or give representations or warranties in relation to the Meeting Space.
Every effort will be made to ensure that your meeting space requirements are met.
If we cannot meet your exact requirements we will try to arrange a suitable alternative with you.
If requesting a Meeting Room (MR), it is wise to book meetings as far in advance as possible.
To ensure the meeting runs smoothly we require certain information from you at the time of the booking.
This will include your billing information, such as your name and email address, the time and duration of the meeting, the meeting space locations, layouts, catering, auxiliary equipment, parking and special requirements. We will confirm the meeting request to you via email.
Please note that a meeting space booking is not valid until a confirmation email is issued by trainTank. If this is NOT received when expected, please alert the trainTank team immediately.
04 Use of training space
Bring a print-out of the meeting space confirmation provided by trainTank to the venue, with some form of ID.
Your venue host will welcome you and show you to the training space.
Any additional requirements like refreshments, photocopying, faxes, phone calls etc. will be provided by the host as requested and added to your bill from trainTank.
For your comfort and safety we request you follow all health and safety requirements, local security policy, and general requirements regarding behavior (e.g. no smoking) while in the venue. You agree to be bound by and comply with any additional terms, conditions and policies provided by the Venue Owner relating to the use of a specific venue, including compliance with building security procedures, IT access and use procedures, maximum occupancy limitations, legal terms, and other terms or procedures provided by the Venue Owner. You may not use the Venue to carry out any illegal activities or use the Venue in violation of law. You are responsible for leaving the Venue in the condition that it was given to you. You may be held liable for the repair cost for all damage to the Venue and items therein during your use thereof.
05 Payment fees & currency
trainTank will charge you a fee, which will be set out on your quotation, for the Meeting Space requested and for any services (such as, but not limited to, catering and photocopying) (Services) you request.
In addition, we have the sole discretion on charging you a separate booking fee (Booking Fee). We will let you know where such a booking Fee is payable.
Our booking fees are trainTank Asia Pacific AUD $30.00, trainTank Europe GBP £30.00 & trainTank Americas Inc. USD $50.00.
Before confirming your booking, you will be able to view the indicative amount payable in each booking. trainTank will supply a full quotation for your acceptance before confirmation of any meeting space requested.
The venue booked may inform us of any payments owed for any extra time you spend in the meeting space or for any extra services you book directly with the venue. You authorize us to collect such payments from you on behalf of the venue using the payment details we hold for you.
All fees quoted are excluding TAX. Fee and availability information is subject to change without notice.
Meeting space is charged per hour, half day, full or week. Minimum booking is ONE hour. Most venues on the trainTank system will charge in 15 or 30 minute increments based on the hourly price. This would be advised by a trainTank booking agent at the time of booking your conference.
If a video conference is booked for 1.5 hours, you will be billed for the reserved time of 1.5 hours, regardless of the conference lasting for less, E.G. 45 minutes.
You acknowledge that we are not responsible for any losses caused to you due to currency conversions carried out by your bank or other payment service provider in remitting payment to us.
06 Alteration fee
trainTank is happy to edit conferences on a fair go basis. However to protect this being abused, trainTank will charge an Alteration Fee for altering a confirmed booking. This will be quoted by the trainTank operators at the time of edit to your meeting space reservation.
trainTank will allow 1 alteration for direct customers and 2 alterations for agents/brokers after the initial confirmed booking free of charge. The alteration fee will be imposed thereafter.
An Edit or Alteration means that the customer has made a booking and has needed to amend or alter the Start time, end time, duration, date or location after the initial confirmed booking. Our Alternation Fees are, trainTank Asia Pacific AUD $50.00, trainTank Europe GBP £20.00 & trainTank Americas USD $25.00.
07 Cancellation policy
The cancellation policy in respect of your meeting space booking will be set by the trainTank operator and will be as displayed on your quotation, prior to confirmation and in the email confirmation you receive when you make a booking. You are required to comply with the terms of the cancellation policy.
If you cancel a booking you will only be eligible for a refund in accordance with the terms of the relevant cancellation policy.
You will not be entitled to a refund for cancellation in any other case.
Cancellation notice periods always relate to the local time of the trainTank meeting space booked.
Cancellations can only be advised within local business hours of the trainTank venue booked.
Cancellation notice periods exclude weekends and holidays.
The cancellation terms in relation to meeting space, involving videoconferencing (VC) are listed below:
For VC, 100% of the venue charges will be payable if a cancellation is made within 1 working day (24 business hours) of the local scheduled start time. 50% of the venue charges will be will be payable if the meeting is cancelled less than 2 working days, but more than one working day (minimum 24 business hours) before the local scheduled start time. The full cost of the VC meeting space and any network charges incurred by trainTank will be charged if the meeting is cancelled within one working day of the start time. Some trainTank VC facilities operate separate cancellations periods and charges to the standard terms listed above. If different, these will be notified by a trainTank operator when booking. Like any meeting space booking, the booking made is specific to a particular venue and can only be changed to another venue by cancelling and re-booking.
08 Refund policy
While we are not liable for any dispute you have with the venue as stated in our limitation of liability, we want you to have a positive booking experience. If for any reason you are not satisfied with any part of your booking experience, you agree to inform us immediately by emailing support@trainTank.net. We will use reasonable endeavors to resolve any issue you may have. Any refunds we make to you will be in the booking currency in which you made payment.
09 Limitation of liability
When you book a meeting space through trainTank you will be entering a contract with trainTank (Contract). The Contract will be formed as follows:
When you confirming a booking with trainTank for particular meeting space you will be making an offer to book that meeting space from the relevant venue.
We are appointed by each venue as its broker for the sole purposes of to accepting or rejecting your offer and collecting your payments on its behalf.
Should any meeting not be able to take place other than due to the fault of the customer or any participant (including non-compliance of our terms & conditions), and otherwise than as a result of events beyond trainTank’s reasonable control, the customer will not be charged for the time of the meeting concerned and associated charges.
trainTank shall not be liable for any delays or losses caused by the customer failing to supply trainTank with the correct information in relation to a meeting.
trainTank, its employees, agents and sub-contractors shall not be liable for any loss, damage or theft of personal property belonging to any customer or attendee, whatsoever and howsoever occurring at the venue unless caused by the negligence of trainTank or its employees, agents or sub-contractors.
IN NO EVENT (I) WILL trainTank OR ITS SUPPLIERS, OR THEIR DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES OR SUPPLIERS, BE LIABLE TO YOU OR ANY THIRD PERSON, OR (II) WILL VENUE OWNERS OR THEIR DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES OR SUPPLIERS BE LIABLE TO MEMBERS, IN EACH CASE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING FOR ANY LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, ARISING FROM YOUR USE OF THE SERVICE, ANY CONTENT OR OTHER MATERIALS ON, ACCESSED THROUGH OR DOWNLOADED FROM THE SERVICE, OR A MEMBER’S USE OF A VENUE, EVEN IF trainTank (OR THE VENUE OWNER AS APPLICABLE) IS AWARE OR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, (A) trainTank’S LIABILITY TO YOU OR ANY PARTY CLAIMING THROUGH YOU, AND (B) EACH VENUE OWNER’S LIABILITY TO A MEMBER OR ANY PARTY CLAIMING THROUGH SUCH MEMBER, IN EACH CASE FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION, IS LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO trainTank FOR THE SERVICE, OR, WITH RESPECT TO VENUE OWNERS, THE AMOUNT PAID FOR THE APPLICABLE VENUE, IN THE 12 MONTHS PRIOR TO THE INITIAL ACTION GIVING RISE TO LIABILITY. THIS IS AN AGGREGATE LIMIT. THE EXISTENCE OF MORE THAN ONE CLAIM HEREUNDER WILL NOT INCREASE THIS LIMIT. VENUE OWNERS ARE EXPRESS THIRD PARTY BENEFICIARIES OF THE PROVISIONS OF THIS SECTION THAT ARE APPLICABLE TO VENUE OWNERS.
trainTank may modify the Service, and all content, software and other items used or contained in the Service, at any time. References on the Service to any companies, organizations, products, or services, or other information do not constitute or imply endorsement, sponsorship or recommendation thereof, or any affiliation therewith, by trainTank.
You may terminate your trainTank account at any time by providing trainTank with notice of termination in accordance with the instructions available through the Service. Your access to, use of, or participation in the Service, including any content therein, may be prevented by trainTank at any time after your termination of your account. Notwithstanding anything herein to the contrary, upon termination of your account, trainTank will remove your Profile and cease displaying your Profile Content, including your Venue listings if you are a Venue Owner, on or through the Service.
Web related legal stuff
13 Accounts; Registration; Account security
14 Venue owners
Use of the Service by Venue Owners is also governed by our Venue Owner Terms located at trainTank.net/training-room-terms. By using the Service as a Venue Owner, you are consenting to the terms of the Venue Owner Policy.
15 Proprietary rights in site content – Limited License
16 User content posted on the service
You may be able to display certain information on designated portions of the Site or otherwise through the Service regarding you or your company or organization including company and venue information, (collectively the “Profile Content”). You agree to provide accurate and current information in your Profile and to promptly update the Profile Content to keep it accurate and current.
trainTank does not verify the accuracy, completeness, reliability or authenticity of any User Content, including any Venue descriptions or Venue availability information provided by Venue Owners, and makes no representations or warranties with respect to any User Content.
17 User conduct
-use automated scripts to collect information from or otherwise interact with the Service;
-impersonate any person or entity, or falsely state or otherwise misrepresent you or your affiliation with any person or entity, including giving the impression that any content you upload, post, transmit, distribute or otherwise make available emanates from trainTank;
-upload, post, transmit, distribute or otherwise make available any unsolicited or unauthorized advertising, solicitations, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other prohibited form of solicitation;
-upload, post, transmit, distribute, store or otherwise make publicly available on the Site any private information of any third party, including, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
-upload, post, transmit, distribute or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; intimidate or harass another, or promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
-upload, post, transmit, distribute or otherwise make available any material which does or may infringe any copyright, trade mark or other intellectual property rights of any other person;
-upload, post, transmit, distribute or otherwise make available any material which is defamatory of any person, obscene, offensive, hateful or inflammatory;
-upload, post, transmit, distribute, store or otherwise make available content that would constitute, encourage or provide instructions for a criminal offense;
-use or attempt to use another’s account, service or system without authorization from trainTank, or create a false identity on the Service;
-use the Service in a manner that may create a conflict of interest or undermine the purposes of the Service, such as trading reviews with other Users or writing or soliciting reviews;
-upload, post, transmit, distribute, store or otherwise make available any answers, responses, comments, opinions, analysis or recommendations that you are not properly licensed or otherwise qualified to provide; or
-upload, post, transmit, distribute, store or otherwise make available content that, in the sole judgment of trainTank, is objectionable or which restricts or inhibits any other person from using the Site, or which may expose trainTank or its users to any harm or liability of any type.
18 Third party websites and content
The Site may contain (or you may be sent through the Service) links to other web sites (“Third Party Sites”) as well as articles, photographs, text, graphics, pictures, designs, sound, video, information, and other content or items belonging to or originating from third parties (the “Third Party Content”). Such Third Party Sites and Third Party Content are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Sites accessed through the Site or any Third Party Content posted on, available through the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices or other policies of or contained in the Third Party Sites or the Third Party Content. Inclusion of, linking to or permitting the use of any Third Party Site or any Third Party Content does not imply approval or endorsement thereof by trainTank. If you decide to leave the Site and access the Third Party Sites or to access or use any Third Party Content, you do so at your own risk and you should be aware that our terms and policies no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any site to which you navigate from the Site or relating to any applications you use or install from the site.